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Dial
Rocket Basics:
1.Will
Dial Rocket speed up everything I do on the web?
Dial
Rocket accelerates certain text and graphics on
web pages. With Dial Rocket you will notice a
significantly faster experience when you visit
web sites, read your e-mail on the Web, and
perform many other Web-based activities. Dial
Rocket will not currently accelerate file
downloads such as music files, streaming media
or non-web-based email programs such as Outlook
Express.
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2.How
fast is Dial Rocket?
The
exact amount of acceleration can vary but with
Dial Rocket you will notice a
significantly faster experience when you visit
web sites, read your email on the web, and
perform many other web-based activities.
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3.How
reliable is Dial Rocket?
With
thousands of access numbers nationwide, Dial
Rocket makes it easy for you to get and stay
online, with fewer busy signals and disconnects.
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4.What
other features does Dial Rocket include?
Dial
Rocket offers
easy-to-use, reliable Internet service with
thousands of access numbers nationwide,
feature-rich e-mail on the web, and instant
messaging compatibility which allows you to chat
with friends and family using Instant Messaging
programs including AOL® Instant Messenger™,
ICQ and Yahoo!® Messenger.
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Download
and Installation Help:
1.
Where can I download the Dial Rocket installer?
Once
you have completed the sign-up process, you will
be directed to a location to download the Dial
Rocket installer. Contact Customer
Service (780-929-6675)
for further assistance.
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2.
I downloaded the Dial Rocket installer but now I
can't find it on my computer. Where is it?
Use
the Windows Find tool located in the Start Menu
to search for the file "filename.exe"
(without quotes).
If you still can't find it, contact Customer
Service (780-929-6675)
to re-download it and ensure that you save the
file to your Desktop.
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3.
Does Dial Rocket work on Macintosh or Linux
operating systems?
Currently
Dial Rocket only works on Windows OS: Windows
98, ME, 2000, XP.
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4.
I'm having difficulty installing Dial Rocket.
Where can I get additional assistance?
Click
here for
detailed installation instructions. A full set
of screenshots are provided to assist you with
the installation procedure.
If you are still experiencing problems
installing, contact Customer Service (780-929-6675)
for further assistance.
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Using
Dial Rocket:
1.How
do I start Dial Rocket?
Dial
Rocket is launched automatically every time
Windows starts. You do not have to launch it
manually. The Dial Rocket icon appears in the
Windows system tray to show that it is operating
in the background.
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2.How
do I change the image quality setting for a
particular image?
Right-clicking
on an image within Internet Explorer and
selecting "Show Original Image" allows
you to view the original image.
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3.How
do I change the image quality setting for all
images?
Right-click
on the Dial Rocket
taskbar icon and select "Settings".
Select the "Image Quality" tab. Adjust
the slider bar to the desired image quality
setting. Press OK to save the changes.
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Using
Other Web Browsers:
1.Can
I use Dial Rocket with Netscape Navigator?
Start
Netscape Navigator and browse as you normally
would. Dial Rocket is
launched automatically every time Windows
starts. It operates in the background to
accelerate your web connection. No user
intervention is required.
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2.Can
I use Dial Rocket with other browsers such as
Opera or Mozilla?
Yes.
Dial Rocket works with
any web browser that allows you to specify an
HTTP proxy. You must set the HTTP proxy host to
be "localhost" and the port number to
be "5400" (without quotes). Consult
your browser's documentation for additional
information.
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Product
Details:
1.How
do I use Internet Explorer with Dial Rocket?
Start
Internet Explorer and browse as you normally
would. Dial Rocket is
launched automatically every time Windows
starts. It operates in the background to
accelerate your web connection. No user
intervention is required.
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2.
Does Dial Rocket speedup email?
Yes.
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3.Does
Dial Rocket speedup my secure (HTTPS)
transactions such as my web-banking?
Dial
Rocket does
not accelerate secure transactions. Secure web
sites will continue to work by bypassing the
acceleration component.
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4.What
operating systems or platforms can Dial Rocket
be installed on?
Dial
Rocket can
be installed on any of the following operating
systems:
1. Windows 95b w/ Winsock2
2. Windows 98
3. Windows 98SE
4. Windows Millennium Edition (Windows ME)
5. Windows NT 4.0
6. Windows 2000
7. Windows XP
Dial Rocket works best
with Internet Explorer 4.0 and Netscape 4.0 or
any later version of either browser (Internet
Explorer 5.0 is recommended).
Newer versions of Internet Explorer are
available free of charge through Microsoft.
Note for Windows 95 users: Currently,
Microsoft does not permit Windows 95 users to
install Internet Explorer 6 or greater; however,
Internet Explorer 5.5 is available.
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5.What
system requirements are necessary to use Dial
Rocket?
The
recommended system requirements are a Pentium
200MHz with 64MB of RAM and at least 5 MB of
hard-disk space.
Regardless, Dial Rocket
will work within your current system
configuration to provide you with the best
content acceleration.
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Known
Issues:
1.Why
does my downstream "Bandwidth Savings
Ratio" appear to go below 1.0?
Accelerating
your bandwidth channel incurs a small amount of
transmission overhead. In most cases, this
overhead is negligible when compared to the
actual bandwidth savings provided by
Dial Rocket.
However,
strange interactions between Internet Explorer
and certain plugins (such as the old versions of
the Adobe Acrobat Reader plugin) may cause
documents to be unnecessarily downloaded twice.
It is important to note that this type of
behavior occurs regardless of whether Dial
Rocket is used. Dial Rocket is merely
showing the download statistics in these
situations.
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2.Why
do some Java-applets (such as certain games on
www.pogo.com) not work?
Older
versions of the Java Runtime Environment (JRE)
cannot display certain image types (such as 'PNG').
To fix this problem, simply set your image
slider to the maximum quality level or upgrade
to the newest JRE.
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